Refund Terms & Conditions

• Buyers may request a return within 30 days of the actual or estimated delivery date.
• Covered: items not received, items received damaged or defective, and items significantly different from the listing description or photos.
• If a seller does not resolve a covered request within 3 business days, you may ask Nexoria Market to step in. If we find in your favor, we will refund the full purchase price, including original shipping.
• Payment must be made through Nexoria Market checkout to qualify. Payments arranged off-platform are not protected.

• Most sellers accept change-of-mind returns within 30 days; the seller's return policy on the listing applies.
• For change-of-mind returns, the buyer pays return shipping unless the listing states free returns. A return label cost (typically $5.99) may be deducted from the refund.
• Sellers may charge a restocking fee of up to 15% only if stated in the listing and the item is returned in a condition that requires restocking.

• If an item is defective, damaged, incorrect, or not as described, return shipping is free — the seller (or Nexoria Market) provides a prepaid label.
• Items must be shipped back within 5 business days of the return being approved, using the provided tracked label.
• Returns are sent back directly to the seller using a prepaid return label.

• Items must be returned in the same condition received, with original packaging, tags, manuals and accessories.
• Items that are used, damaged, or missing parts due to the buyer may receive a partial refund or be refused.
• Non-returnable unless defective or not as described: perishable goods, personalized/custom items, opened personal-care and intimate items, digital downloads and gift cards, and hazardous materials.

• Refunds are issued within 2 business days after the return is received and inspected (or after we decide a guarantee case).
• Funds go to the original payment method and usually appear within 3–7 business days, depending on your bank.
• Orders may be cancelled for a full refund at no charge before they reach "Shipped" status.

The guarantee does not cover buyer's remorse beyond the seller's policy, items damaged after delivery, vehicles, real estate, business equipment over $10,000, or services. Nexoria Market may limit or deny protection for accounts that abuse returns or file false claims.

Go to Your Orders, ask Nova (our support assistant), or email support@nixoriaco.com with your order number.