Help & How-To

Everything you need to buy or sell on Nexoria Market — step by step.

For buyers

Search from the bar at the top, or tap "Ask AI" and describe what you need in plain words.
Open a product to see photos, specs, condition, the seller's trust badge, shipping cost and delivery estimate.
Choose any options (like color), then Add to Cart or Buy Now.
At checkout, enter your shipping address and apply a promo code if you have one.
Pay securely by card. The small card processing fee is shown separately — sellers keep 100% of the item price.

Open the Auctions page from the header to see every live auction.
Open a listing to see the current bid, bid count and time left.
Enter a bid above the current amount and confirm — you'll see immediately if you're the highest bidder.
In a hurry? Use Buy It Now to purchase instantly at the listed price.

Listings marked "Accepts offers" let you name your price.
Enter your offer on the product page — the seller can accept, and your offer price is honored in your cart.

Every order ships with a prepaid label funded by Nexoria. Sellers choose whether shipping is free for you or a flat per-item charge at checkout — the carrier cost is never added to your price.
Some sellers offer free shipping over a set order amount — the listing always shows which applies.
Every order shows a delivery estimate and tracking once it ships.

Every purchase is covered by the 30-day Money-Back Guarantee.
Open Your orders, pick the order, and tap "Report an issue" to start a return.
Ship the item back with the provided tracking — your refund is processed once the return is received and verified.

On any product page, tap "Message the seller" — or from an order, tap "Message seller".
Replies appear in Messages in the header. You can also call 1-877-798-NEXO and our AI assistant can leave the seller a message for you.

Switch to Seller Portal and complete the application: business details, verified phone number, owner name matching your ID, and a street address.
Our AI reviews applications instantly — you're either approved right away or sent to a quick manual review (a rep may call to verify).
Pick a store plan. The launch promo is $12/mo with 0% commission for your first 12 months — from month 13 it's $24/mo plus 1.5% commission.
Brand your store on the My Store page: name, logo, banner, tagline and your customer service info.

Create listings one at a time from Listings, or bulk-upload a CSV/Excel file with the provided template.
Choose a format: fixed price, Accepts offers, or Auction (set a starting bid, duration and optional Buy It Now price).
Add customization options (colors, sizes, text) so buyers can personalize items.
Set who pays shipping per listing — you, or the customer — and optionally free shipping over $35, $40, $50 or $60.
You can also block specific states you don't want to sell to from the My Store page.

New orders appear in Seller Portal → Orders.
Print the prepaid shipping label and packing slip — Nexoria provides the label.
Or send stock to our fulfillment center with a free inbound label and we pack and ship for you.
Tracking is attached automatically so buyers can follow delivery.

Connect your bank or debit card in Finances → "Connect your bank for payouts" (secure Stripe onboarding).
Funds are held until the carrier verifies your shipment, then paid out automatically.
Commission is 1.5% — and 0% during your 12-month launch promo. No other selling fees.
Finances shows your pending balance, verified shipments and completed payouts.

Every seller starts as a New Seller — the badge shows on your store and every product page.
Great Seller: 6+ months selling with few complaints.
Excellent Seller: 12+ months, no open complaints, 25+ completed orders.
Trusted Seller: 24+ months, verified, 100+ orders and a clean last year. Your dashboard shows exactly what you need next.

Still stuck? Call us at 1-877-798-NEXO (24/7 AI-powered support), tap the chat bubble in the corner, or see our Terms of Use and Refund Terms.